How a 6-provider, multi-location podiatry practice in North Carolina reduced patient A/R, raised the value of each visit and kept patients happy.
The Situation
Complex front desk training, painful staff turnover and upset patients.
The Solution
Benefit verification worklist
Daily Schedule
Appointment requests
Patient registration
Prior authorization worklist
The Rollout
Minimal staff training, thanks to a logical interface.
No issues with real-time data integration with eClinicalWorks.
Seamless collaboration with the HealthCura team.
The Results
0.5–2.1%Patient A/R over 90 daysvs. 10–15% industry average
~$12KSaved each month
20%+Higher claim value per visit
MinimalTraining for new staff
“The system is so logical, it just makes sense with what we were already doing.”
Front desk staff
Patients Notice
Patients praise the front desk: 63% of reviews mention friendly, welcoming staff.
4.8★★★★★About 500 Google reviews
Friendly, welcoming staff63%
Clear explanation of options and benefits35%
Quick, efficient visit32%
Easy scheduling14%
Source: keyword tagging of unique Google reviews. A review can mention several themes.
“The office is clean, organized, and runs efficiently—appointments are on time, and communication is excellent. This team works like a well-oiled machine, with a shared commitment to top-notch care.”
Google review
“Scheduling on the phone was super easy as well as filling out paperwork online. I was able to get a same day appointment.”
Patient, Fuquay-Varina
“They made sure I understood my ins benefit and tx options without having to ask alot of questions.”
Patient, Raleigh
“The receptionist greeted me right away, and was pleasant and efficient. Check-in was easy and I didn't have to wait long.”
Patient, Cary
Higher-Value Visits
When patients understand their cost exposure before the visit, they can get the care they need and can afford. Fewer surprises at checkout means higher-value visits for the practice.
What Office Managers Say
Benefit verification
“HealthCura has made my daily workflow so much easier! Completing encounters at the end of the day is simpler, and I appreciate how quickly the benefit verifications come back with accurate information. It’s been a great time-saver for our office.”
ASAmanda S.Office Manager
Benefit verification
“My favorite feature on HealthCura is the patient Benefit Verification system. I can get patient benefits days before their appointment and also get same day benefits for same day appointments. It is by far the most efficient and accurate system for providing patients with cost of care estimation before their visit!”
DBDylan B.Office Manager
Front desk workflow
“HealthCura has been a great tool for front desk administrative duties. From appointment request to check-out, it has been very helpful in organizing patient information each step of the way. HealthCura has allowed me to save time on lengthy insurance-verification processes to focus more on patient care.”
TATulla A.Office Manager
Patient cost estimator
“My favorite feature on HealthCura is the Patient Cost Estimator. Before the patient is even seen, I can, within seconds, get an accurate estimate of the patient's cost for their visit. This makes the check-out process quick and efficient.”
SHSarah H.Office Manager
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